Software Development Vendor Case Study
How BridgeView helped a K-12 educational software company evaluate a struggling development partnership, move key roles in-house, and regain delivery control.
The client acted on BridgeView's analysis by changing its vendor relationship and moving critical development functions into its own team.
Reported after six previously outsourced roles were brought in-house.
Full-time functions moved from the vendor to the client team.
Of application development had been handled by the primary vendor.
Engaged after the evaluation and recommendations.
Growth exposed a disconnect between the client's application needs and the vendor responsible for most development. More vendor resources were not producing the expected progress.
BridgeView worked with leadership, internal teams, and vendor teams to understand where collaboration, cost, documentation, and resource alignment were breaking down.
Joined meetings and communications to examine how vendor interactions affected outcomes.
Examined project materials for Agile misalignment and documentation gaps.
Evaluated vendor costs against industry standards to identify overspending.
Identified internal roles that could replace selected vendor dependencies.
Advised a vendor transition, stronger SDLC documentation, and workflows aligned to the client's development lifecycle.
The client engaged a new vendor and brought six full-time roles in-house.
The assessment translated recurring delivery problems into decisions about partnership fit, documentation, project workflows, and internal ownership.
The client reported approximately 22% annual savings from bringing six roles in-house, along with a better-aligned vendor relationship and clearer project oversight.
Why the Model Worked
BridgeView looked beyond vendor performance in isolation. By examining communication, project records, costs, and the roles the client could own directly, the team identified a path that changed both the external partnership and the internal delivery model.
Reassess Vendor Fit
Tell us where expectations, costs, or ownership are out of sync. BridgeView can help your team evaluate the relationship and identify a more workable delivery model.