BridgeView is currently seeking a Senior Project Manager – Customer Success for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.
TITLE: Senior Project Manager – Customer Success
LOCATION: Remote
BENEFITS & PERKS: Medical, Dental & Vision on your first day, 4% match on 401(k), Life Insurance, Short & Long-Term Disability, employee perks, and more (detailed below).
OVERVIEW
The Project Manager – Customer Success, is responsible for managing the successful delivery of Customer Success projects related to acquisitions and transformative projects. A given project will include a team of consultants and a customer team. Projects include large programs with multiple workstreams and use of the Waterfall and Agile methodology frameworks. They include implementation of solutions using one of more customer products. They vary from technology refresh or upgrade projects through to major transformations of business systems. The Senior Porject Mnager is expected to know and follow corporate delivery methodology and be able to advise customers of project deliver and managemet best practices. THe Senior Project Manager must be able to effectively interact with a wide variety of people from consultants, software engineers, application end users, sales, and senior leadership across corporate, partner and customer teams.
HOW YOU WILL MAKE AN IMPACT
- Manage strategic, highly complex business projects for Customer Success departments.
- Working with cross-functional stakeholders to ensure understanding and alignment of all project activities, schedules, and deliverables.
- Accountable as central point of contact throughout the project lifecycle.
- Develop and maintain project plans and schedules, identifying key milestones, resource requirements, pre-requisites, and dependencies as well as risk visibility and mitigation.
- Ensure project charter, goals and objectives are defined and met. This includes helping to define and documenting timelines, budget, and resource requirements to deliver quality outcome.
- Concurrently manage multiple project workstreams.
- Communicate clearly at various levels of the organization both with written, verbal and presentation skills.
- Must be team oriented with ability to facilitate effective meetings, handle conflict resolution, and create approachable environment.
- Manage communication and alignment of stakeholder responsibilities and expectations.
- Keep projects on track by: Managing project schedules, deliverables, scope, resource forecasts, risks, communication; Planning and securing resources according to agree project schedule; Measuring and checking project progress toward meeting its objectives; Evaluating and determining the cause of deviations from the plan and taking corrective actions
EXPERIENCE REQUIRED
- Requires a minimum of 8+ years of related project management experience.
- Proven track record of full lifecycle project management for delivery of solutions customer
- Excellent verbal and written communication skills.
- Ability to conduct / facilitate effective meetings, holding people accountable for follow up actions.
- Excellent listening, judgement, and problem-solving skills
- Strong drive to deliver exceptional outcomes
- Bachelor’s or Master’s degree in business, technology or related discipline, or equivalent professional experience
BENEFITS
BridgeView makes it easy to say “yes” to joining our team, with national Medical, Dental, Vision, and Life Insurance coverage effective on your very first day. Our 401(k) is 4% matched and fully vested, and we offer voluntary benefits such as TelaDoc, Short & Long-Term Disability, Critical Illness, Accident, AD&D, Legal Shield, etc. We help you take care of your mind with a paid subscription to the Calm app, and your wallet with cashback available through thousands of vendors (Ace Hardware, Verizon, Overstock.com, and more).
ABOUT BRIDGEVIEW
BridgeView is a talent and technology consulting company that helps business leaders build exceptional technology teams and deliver complex projects with confidence.
Since 2005, BridgeView’s tenured recruiting team has built a vast network of niche technologists and executive leadership candidates to help our clients solve their most complex talent challenges. Paired with strategic consulting services, BridgeView further delivers project collaboration in the areas of people, process, and technology.
This blended approach allows clients to adjust in real-time to align with their budgets while receiving Big 5 expertise to meet their objectives.
BridgeView. Within Sight.
We are an equal opportunity employer and value diversity. All employment decisions are made due to qualifications, merit, and business need. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.