Bridgeview is currently seeking an Sr. Customer Solutions Engineer – Storage for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.
TITLE: Sr. Customer Solutions Engineer – Storage
LOCATION: Remote
OVERVIEW
The Principal Customer Solutions Engineer brings creativity, curiosity, and passion to the role. They demonstrate deep technical versatility, and the experience to deliver differentiated exceptional customer experiences to customers.
HOW YOU WILL MAKE AN IMPACT
Technical leadership
- Accountable for technical and team leadership on customer engagements
- Represents the technical team in project communications
- Responsible for architecture, design, and delivery of the solution
- Determines technical resource skill requirements for project delivery tasks
- Assist Project Management in change control risk management, planning, estimating and drive toward expected outcomes
- Demonstrates an understanding of practical application of IBM monitoring products in a variety of customer environments
- Collaborates with cross-functional teams on new features based on customer input
- Articulates the practical application of the products in a variety of customer environments
- Identifies opportunities for additional customer technology enhancements through understanding of Rocket product solutions
- Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals.
Services to Customers
- Provide exceptional value-driven services to customers
- Builds upon established solution delivery techniques to help drive continual improvement
- Guides and trains customers in best practice configuration and use of products
- Mentors and teaches other consultants on product implementation strategies
- Assertively and persuasively deals with challenges
- Partners with Project Management to develop an effective approach to projects that considers customer objectives, timeframe, and budget
REQUIRED EXPERIENCE
- 10 + years in Storage Architect or System Programmer position
- 8+ years Consulting, or team lead experience
- 8+ years development, application lifecycle or change management experience
- Advanced technical knowledge of IBM System Z, z/OS, and its concepts
- Expert knowledge of IBM’s z/OS Storage Management Subsystem
- Previous experience migrating or replacing storage products in a z/OS environment is strongly preferred
- JCL Skills
- Ability to use TSO and ISPF
- Ability to write simple REXX programs
- Experience in migrating and implementing at least two of the below products:
- IBM Removable Media Management (RMM)
- IBM Tivoli Advanced Reporting for DFSMShsm
- IBM Advanced Storage Management Suite for z/OS
- Rocket Performance Essentials
- Tivoli Tape Optimizer for z/OS (TTO)
- IBM Tivoli Advanced Backup and Recovery for z/OS
- IBM OMEGAMON for Storage on z/OS
- IBM Tivoli Advanced Audit for DFSMShsm
- IBM Tivoli Advanced Catalog Management
- Excellent interpersonal skills
EDUCATION
- Bachelor’s Degree in Computer Science, Information Technology, or equivalent work experience
ABOUT BRIDGEVIEW
Founded in 2005, BridgeView provides exceptional technology consulting, project augmentation, and placement services that help organizations and technologists achieve their goals. Our ability to evolve with the market and quickly adapt to client environments makes us a unique alternative to the status quo. It’s why we’ve achieved constant growth since the day we opened our doors, attracting well-known companies and expert talent. With a home base in downtown Denver and a team that embodies a work hard, play hard attitude, BridgeView is a personable but professional partner to you. We’ve won awards and we’ve had great success, but nothing is more rewarding than forming genuine connections with business leaders and technologists.