Senior Configuration Analyst Job #10701

We are seeking a U.S.-based Senior Configuration Management Analyst to provide deployment and configuration support within a complex Windows-based environment. This hands-on position requires strong analytical skills and proficiency with Jenkins and GitLab pipelines.

Key Responsibilities:

1. Execute and support application builds and releases across UAT, production, and DR environments.

2. Perform Windows-based administration tasks, including remote connectivity and starting/stopping services.

3. Operate within Jenkins pipelines to manage deployments.

4. Support GitLab repositories and CI/CD-related processes.

5. Start/stop and troubleshoot Tomcat services, including log analysis and issue resolution.

6. Investigate deployment failures and analyze logs to identify root causes.

7. Document current-state processes and contribute to future-state improvements.

8. Support go-live events, including Wednesday evening deployments and occasional weekend activities.

9. Collaborate with cross-functional teams to ensure smooth production support and operational continuity.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).

• 3–5+ years of experience in Configuration Management, Release Management, IT Service Management, or related IT operations roles.

• Strong understanding of ITIL framework.

• Hands-on experience with Jenkins, GitLab, ServiceNow, JIRA, or similar configuration management tools.

• Experience executing builds and releases in Windows-based environments.

• Working knowledge of Tomcat server structure and service management.

• Familiarity with configuration auditing, compliance standards, and governance frameworks.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent communication and stakeholder management abilities.

Benefits:

• National Medical, Dental, Vision, Teladoc, and Life Insurance coverage effective on the first of the month from your date of hire.

• 401(k) with 4% match and fully vested.

• Voluntary benefits such as Short & Long-Term Disability, Critical Illness, Accident, AD&D, Legal Shield, etc.

• Paid subscription to the Calm app.

• Cashback available through thousands of vendors.

Work Environment:

• Location: United States (Central / Mountain Time preferred).