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Posted on February 10, 2025

Desktop Support Technician Job #10453

Denver, CO Contract To Hire Salary: $26.00 - $30.00 Per Hour
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BridgeView is currently seeking a Desktop Support Technician for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.

TITLE: Desktop Support Technician
LOCATION: Denver, CO
BENEFITS: Medical, Dental & Vision, 4% match on 401(k), Life Insurance, Short & Long-Term Disability, employee perks, and more (detailed below).

RESPONSIBILITIES

  • Provide support for end users, resolving hardware, software, and system issues with HP laptops and related peripherals.
  • Manage user accounts in Active Directory: creating, modifying, and resetting passwords.
  • Troubleshoot and resolve issues related to drivers, M365 applications, and multi-factor authentication (MFA) from the end-user perspective.
  • Use ServiceNow or similar ticketing systems to document, track, and manage support tickets.
  • Deliver exceptional white-glove support to high-profile users, ensuring their IT needs are met efficiently and professionally.
  • Develop and maintain thorough documentation for recurring issues, resolutions, and processes.
  • Collaborate with other IT teams to escalate and resolve complex issues when necessary.
  • Proactively identify opportunities to improve user experience and streamline support processes.

EXPERIENCE REQUIRED

  • 2+ years of experience with Active Directory in a support role.
  • Hands-on experience with ServiceNow or similar ticketing systems.
  • Proficiency in supporting HP laptops, including understanding and troubleshooting drivers and hardware.
  • Familiarity with Microsoft 365 from an end-user perspective.
  • Knowledge of multi-factor authentication (MFA) tools and processes.
  • Strong troubleshooting skills and ability to resolve technical issues efficiently.

BENEFITS
BridgeView makes it easy to say “yes” to joining our team by providing exceptional benefits, with national Medical, Dental, Vision, Teladoc, and Life Insurance coverage effective on the first of the month from your date of hire. Our 401(k) is 4% matched and fully vested, and we offer voluntary benefits such as Short & Long-Term Disability, Critical Illness, Accident, AD&D, Legal Shield, etc. We help you take care of your mind with a paid subscription to the Calm app, and your wallet with cashback available through thousands of vendors (Ace Hardware, Verizon, Overstock.com, and more).

ABOUT BRIDGEVIEW
BridgeView is a talent and technology consulting company that helps business leaders build exceptional technology teams and deliver complex projects with confidence. Since 2005, BridgeView’s tenured recruiting team has built a vast network of niche technologists and executive leadership candidates to help our clients solve their most complex talent challenges. Paired with strategic consulting services, BridgeView further delivers project collaboration in the areas of people, process, and technology. This blended approach allows clients to adjust in real-time to align with their budgets while receiving Big 5 expertise to meet their objectives.

BridgeView. Within Sight.

We are an equal opportunity employer and value diversity. All employment decisions are made due to qualifications, merit, and business need. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

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