VP of Client Service Operations

Bridgeview

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Job Reference: 9666

Bridgeview is currently seeking a VP, Client Service Operations for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.  

TITLE: VP, Client Service Operations

LOCATION: Denver preferred, Remote possible

COMPENSATION: $150k-$200k

BENEFITS & PERKS:  In addition to all the standard medical and dental benefits that kick in Day 1, our client…

  • Is committed to the environment, our employees, and our communities
  • Is focused on career growth by following defined career ladders
  • Takes their work and mission seriously and….they love to laugh!
  • 401k Match
  • Medical, vision, and dental insurance
  • Monthly wellness stipend
  • Peer to peer recognition program
  • Management by objectives bonus plan
  • Innovative flexible time off
  • Exceptionally collaborative and cool office spaces (once we reopen them)

 
HOW YOU WILL MAKE AN IMPACT 

  • Build and oversee a world-class operations organization focused on day-to-day excellence
  • Responsibilities include oversight of ecommerce operations (including contact center), reporting, tech support and program operations functions
  • Work cross-functionally with leaders across matrixed organization, including sales, customer success, corporate services, product and engineering to deliver with an obsession on delivery excellence and customer delight
  • Develop plans to improve operational delivery and to drive improved outcomes in client satisfaction and productivity
  • Oversee strategic direction of multiple departments in support of strategic direction
  • Plan and scope long-term, strategic deliverables and projects; support and contribute to other strategic initiatives 
  • Lead quarterly operational planning and drive accountability of outcomes across the organization
  • Serve as an interface to People Operations and take the lead on HR and talent acquisition initiatives within the department
  • Serve as the interface to Finance, taking the lead on budgeting and tracking key financial metrics for the department
  • Support in identifying organizational needs, personnel, skills, resources or developing corrective actions to remove barriers
  • Manage internal and external stakeholder relationships
  • Effectively interface with clients
  • Demonstrate and drive commitment to core values

REQUIRED EXPERIENCE  

  • At least 15 years of experience, including a background in managing and developing, high-functioning teams
  • Proven ability to grow leaders and develop teams
  • Demonstrated ability to develop, implement and scale processes
  • Proven track record of leaning out and optimizing processes with limited resources
  • Deep experience in KPI development, measurement and forecasting
  • Proven ability to take on broad scope of responsibilities and effective prioritization
  • Ability to learn and master key elements of new subject matter
  • Demonstrated ability to develop and implement operational frameworks
  • Proven track record with demonstrated operations and organizational impact
  • Tech savvy with demonstrated knowledge of utility programs and services
  • Self-directed executive with entrepreneurial ability to tackle a multitude of assignments and achieve stretch goals in a fast-paced, dynamic environment
  • Excellent interpersonal skills, written and verbal communication skills
  • Excellent analytical and facilitation skills with the ability to interpret and anticipate customer needs, and then develop clear and attainable goals
  • Ability to take initiative to develop new strategies and out-of-the-box ideas with a strong sense of urgency and discipline
  • Outstanding team player with ability to coordinate people and activities across multiple functional areas
  • Experience in utility customer operations (e.g. call center, program management, billing, business operations, etc.) preferred
  • Experience in Ecommerce Operations and/or Tech Support is a plus
  • You care about energy, its impact on our customers, their customers, and the world and are uncompromising about our company's values
  • Willingness to travel 10-20% of the time 

ABOUT BRIDGEVIEW 
Founded in 2005, BridgeView provides exceptional technology consulting, project augmentation, and placement services that help organizations and technologists achieve their goals. Our ability to evolve with the market and quickly adapt to client environments makes us a unique alternative to the status quo. It’s why we’ve achieved constant growth since the day we opened our doors, attracting well-known companies and expert talent. With a home base in downtown Denver and a team that embodies a work hard, play hard attitude, BridgeView is a personable but professional partner to you. We’ve won awards and we’ve had great success, but nothing is more rewarding than forming genuine connections with business leaders and technologists. 

 

Apply for the above role or sign up for job alerts at https://www.bridgeviewit.com/job-alerts/. 

Courtney.Truesdel

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