Sr. Manager, Customer Solutions Engineering


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Job Reference: 9942

Bridgeview is currently seeking a Sr. Manager, Customer Solutions Engineering for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.  

TITLE: Sr. Manager, Customer Solutions Engineering
LOCATION: Fully Remote
BENEFITS & PERKS: Excellent healthcare plan, life & disability insurance, health & fitness reimbursements, great PTO plan, 401k plan with match, leadership and skills training opportunities, two paid work days for off-site training, and a paid work day for community service. 
The Senior Manager, Customer Solutions Engineering brings creativity, curiosity and passion to the role. This individual is responsible for ensuring that the goals and objectives of their team in Customer Solutions Engineering are being met. The Senior Manager leads their team to motivate, organize, and oversee the daily operations of the team’s activities. This includes the continual coaching and career development of the team members. The Senior Manager will bring critical difference-making skills to support our Customer Solutions Engineering team and customers in their implementations of our Content Services technologies. These technologies help organizations automate, secure, deliver, and derive new value from organizational information in data, application, process, infrastructure, and user contexts. You will be at the center of key industry trends and technical change at some of the largest organizations in the world. The Senior Manager will be a part of our Software’s dynamic team of professional services domain experts who work at a fast pace and expect the best from each other. Their team will be a global team of professional services consultants working with multiple products and projects. In this position, you will:

  • Oversee and mentor a team of diverse, highly-skilled Customer Solutions Engineers 
  • Manage the successful delivery of our solutions to customers while guiding multiple high-value and high-profile customer facing projects 
  • Provide oversight to projects where the CSE team solves real problems for, and delivers real value to, customers and partners on a daily basis 
  • Ensure your team delivers successful outcomes for customers and partners with speed, precision, quality, and innovation 
  • Lead a team focused on delivering exceptional value-driven services to customers:
  • Work with the Director of Customer Solutions Engineering to set goals and objectives for the team
  • Plan, strategize, and track tasks and timelines for the team to accomplish set team goals
  • Guide team members on a daily basis to ensure day to day deliverables and roadblocks are addressed
  • Manage resource allocations and workloads based on incoming customer requests and projects
  • Collaborate with Project Delivery to resolve project escalations and strategy questions on behalf of the team
  • Develop team processes for training and updates to team collateral on product changes and ensure those processes are being followed
  • Mentor and connect team members to resolve employee training queries and questions
  • Create employee training plans and provide product services training as appropriate
  • Develop and grow team members careers by setting objectives for each employee and coaching them to ensure their goals are met
  • Resolve any team concerns or escalations with the Director of Customer Solutions Engineering
  • Collaborate with engineering, sales, and partners to continually improve professional services for the products your team services
  • Demonstrate organizational and detail-oriented abilities, permitting you to track the activity of a global team working with multiple products and multiple customers or partners simultaneously.
  • Provide cross functional leadership and collaboration with product management, sales, engineering and product support.
  • Provide exceptional value-driven services to customers
  • Develop a highly capable team of professional services engineers to deliver world-class services to customers
  • Build a team with a culture of accountability adhering to our values as the face to customers and partners 
  • 10-15+ years in a related Information Technology position
  • 6+ years of management of diverse teams, including customer-facing consultants
  • Experience working with senior executives and managing customer and stakeholder expectations
  • Demonstrated ability of managing multiple diverse activities simultaneously, including team members, customers, projects – regardless of geography, timeline, or time zone variation
  • Critical thinking, analytical and problem solving, problem determination, and problem escalation skills
  • Demonstrated relationship management experience
  • Experience in project delivery across countries, languages, cultures
  • Knowledge of Content Management technology (e.g., Mobius, FileNet, OpenText, Documentum, etc.)
  • Experience with distributed operating systems (Linux, Windows), including cloud technologies (AWS, Azure, etc.)
  • Knowledge of databases and database concepts (DB2, Oracle, SQL Server, PostgreSQL, etc.)
  • Knowledge of Web Application Servers (WebSphere, Tomcat)
  • Knowledge of REST API (or Java APIs)
  • Bachelor’s Degree or equivalent experience
Founded in 2005, BridgeView provides exceptional technology consulting, project augmentation, and placement services that help organizations and technologists achieve their goals. Our ability to evolve with the market and quickly adapt to client environments makes us a unique alternative to the status quo. It’s why we’ve achieved constant growth since the day we opened our doors, attracting well-known companies and expert talent. With a home base in downtown Denver and a team that embodies a work hard, play hard attitude, BridgeView is a personable but professional partner to you. We’ve won awards and we’ve had great success, but nothing is more rewarding than forming genuine connections with business leaders and technologists. 
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