Sr. Customer Solutions Engineer

Bridgeview

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Job Reference: 9941

Bridgeview is currently seeking a Sr. Customer Support Engineer for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details.  

TITLE: Sr. Customer Support Engineer
LOCATION: Fully Remote
BENEFITS & PERKS: Excellent healthcare plan, life & disability insurance, health & fitness reimbursements, great PTO plan, 401k plan with match, leadership and skills training opportunities, two paid work days for off-site training, and a paid work day for community service. 

OVERVIEW 
The Senior Customer Solutions Engineer (Senior CSE) provides critical difference-making skills to support customers in their implementation of our Content Services technologies. These technologies help organizations automate, secure, deliver, and derive new value from organizational information in data, application, process, infrastructure, and user contexts. You will be at the center of key industry trends and technical change at some of the largest organizations in the world. Candidates for this position are technically versatile and have a unique blend of skills that permit you to participate in a highly collaborative team approach while being an independent self-starting change agent for customers, our software, and the industry.

HOW YOU WILL MAKE AN IMPACT 

  • Deliver services that enable successful post-sales deployment of solutions Solve real problems for, and deliver real value to, customers and partners on a daily basis Deliver successful outcomes for customers and partners with speed, precision, quality, and innovation
  • Demonstrate that takes our commitments seriously – to our customers, to our partners, and to each other
  • Embody our core values of empathy, humanity, trust, and love
  • Demonstrating that we take commitments seriously – to our customers, to our partners, and to each other
ESSENTIAL DUTIES & RESPONSIBILITIES
  • Provide exceptional value-driven services to customers: Build upon established solution delivery techniques to help drive continual improvement
  • Establish credibility as a product expert with all audience levels
  • Mentor and teach junior consultants on product implementation strategies
  • Leverage our subject matter experts to provide effective and creative solutions to our customers
  • Handle objections professionally; answers questions quickly and concisely; addresses challenges assertively and persuasively
  • Partner with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget
  • Gain an understanding of the customer business and seeks to identify opportunities where we can bring added value to the customer
  • Guide client best practices configuration and use of our products and trains customers in administration and use of the products
  • Demonstrate consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexity
  • Contribute as a subject matter expert in services pre-sales activities including discovery, scoping, and solution proposals
REQUIRED EXPERIENCE  
  • 5+ years consulting/implementation experience, with a demonstrated ability of enhancing customer relationships
  • Experience with distributed operating systems (Linux, Windows), with experience with cloud technologies (AWS, Azure, etc.) a bonus
  • Critical thinking, analytical and problem solving, problem determination, diagnosis, identification, testing, and resolution
  • Knowledge of Content Management technology (e.g., Mobius, FileNet, OpenText, Documentum, etc.) strongly preferred
  • Self-motivated and able to manage multiple projects simultaneously, regardless of timeline or time zone variations
PREFERRED EXPERIENCE 
  • Experience with distributed operating systems (Linux, Windows)
  • Knowledge of databases and database concepts (DB2, Oracle, SQL Server, PostgreSQL, etc.)
  • Knowledge of Web Application Servers (WebSphere, Tomcat)
  • Excellent written and verbal communication
  • Experience with REST API (or Java APIs) Education: Bachelor’s Degree or equivalent experience
ABOUT BRIDGEVIEW 
Founded in 2005, BridgeView provides exceptional technology consulting, project augmentation, and placement services that help organizations and technologists achieve their goals. Our ability to evolve with the market and quickly adapt to client environments makes us a unique alternative to the status quo. It’s why we’ve achieved constant growth since the day we opened our doors, attracting well-known companies and expert talent. With a home base in downtown Denver and a team that embodies a work hard, play hard attitude, BridgeView is a personable but professional partner to you. We’ve won awards and we’ve had great success, but nothing is more rewarding than forming genuine connections with business leaders and technologists. 

Apply for the above role or sign up for job alerts at https://www.bridgeviewit.com/job-alerts/ 

Kari.Colwell

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