Manager of Site Reliability

BridgeView

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Job Reference: 9851

Bridgeview is currently seeking a Manager of Site Reliability for one of our clients. If you love building and supporting technology solutions that make businesses successful, then read on for more details. 

TITLE: Manager of Site Reliability
LOCATION: Colorado Springs, CO and Westminster, CO
COMPENSATION: $135K to $150K

OVERVIEW
The Manager of Site Reliability Support leads the efforts to build enterprise monitoring and automation solutions which advance resiliency.
This team will work under the direction of the Sr. Manager, Applications Management to engage end users, facilitate technology implementations for project activities (e.g. upgrades, deploy new applications or technology), and identify process improvement opportunities for business units.
The Manager, Site Reliability Support will ensure the team understands the features and functions of their tool stack, will know how Ent employees use those technologies to perform their job functions, will ensure appropriate documentation, and report monthly on their service performance.

HOW YOU WILL MAKE AN IMPACT

  • Oversight of the SRS Function: 50%
    • Develop SLA’s/OLA’s for key business units.
    • Set up proactive monitoring and alerting to minimize downtime. Perform proactive performance and capacity planning.
    • Implement industry standard best practices that promote reliability, iteration speed and lays the foundation for a proactive support model.
    • Ensuring Disaster Recovery automation capabilities are identified and in place. Understand incident response procedures, and capacity planning.
    • Analysis of business unit needs and ways in which applications can be configured/used to meet current and future needs for continuous service improvement.
    • Develop understanding of systems and the way Ent staff use systems to serve members. 50%
    • Budget and Procurement of IT services, systems, and technology: 20%
    • Budget creation/accountability.
    • Manage purchases of equipment, software licenses, and maintenance contracts. Periodic review/reduction of vendor expenses.
  • Staff Development: 15%
    • Skills augmentation as appropriate to support Ent initiatives. Mentoring/coaching.
    • Development of leadership skills.
    • Develop and drive IT Service Culture through communication and training. Ensuring/augmenting staff knowledge of credit union operations.
    • goals and objectives for staff.
  • Ownership/Management of IT Operations, Security Operations, and Application Support teams: 15%
    • Meet established Service Level Agreements.
    • Identifies, documents, and implements policies. Ensures development of procedures and standards in accordance with policies.
    • Process Improvement.
    • Ensures compliance with policies, procedures and standards.
    • Provide support in expansion efforts to include communications and hardware. Budget creation/accountability
    • Periodic review/reduction of vendor expenses
    • technical architecture and process flows are fully documented. Manage on-call schedules and escalation process.
REQUIRED EXPERIENCE 
  • 6+ years' of related IT experience. Required
  • 2 years' supervisory or management experience -preferred
  • years of combined IT experience in application support, host operations, systems/network administration, desktop support, and/or Disaster Recovery. Pref
  • years' of financial institution experience. Pref
  • Knowledge, Skills and Abilities
  • KSAs- Proficiency
  • Drive architectural consolidation and simplification
  • Understanding of monitoring implementations and administration
  • Proficient with the Microsoft Office Suite of products (Word/Excel/Outlook).
  • Attendance / fulfillment of duties: Since collaboration with members and / or colleagues is essential to the completion of assigned duties, adherence to your assigned work schedule is required. Failure to meet the expectations and standards for this position may result in corrective action in accordance with the schedule outlined in the employee handbook.
  • Data governance helps to ensure that data is usable, accessible, and protected. If you are designated as a Data Custodian, Data Steward, or Data Owner, you are subject to the additional duties outlined in the employee handbook as part of your essential job duties.
ABOUT BRIDGEVIEW
Founded in 2005, BridgeView provides exceptional technology consulting, project augmentation, and placement services that help organizations and technologists achieve their goals. Our ability to evolve with the market and quickly adapt to client environments makes us a unique alternative to the status quo. It’s why we’ve achieved constant growth since the day we opened our doors, attracting well-known companies and expert talent. With a home base in downtown Denver and a team that embodies a work hard, play hard attitude, BridgeView is a personable but professional partner to you. We’ve won awards and we’ve had great success, but nothing is more rewarding than forming genuine connections with business leaders and technologists.

Apply for the above role or sign up for job alerts at https://www.bridgeviewit.com/job-alerts/.

STUFF OUR LAWYERS WANT US TO SAY
We are unable to sponsor H1B candidates at this time.  Those authorized to work in the US without restriction are encouraged to apply. BridgeView is an equal opportunity employer.

Courtney.Truesdel

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