Level II/III Support Engineer

BridgeView

Job Reference: 9541

If you love building and supporting information technology solutions that make businesses successful, then we have news for you: we’re seeking a Level II Support Engineer who's ready to make an impact for one of our clients in Denver, CO.

Here’s the thing – IT solutions help businesses thrive, but they would be worthless without properly functioning technology solutions. Our client relies completely on roles like this to maintain world-class business operations. If you can ensure a company’s technology powered operations are reliable, then this position is right for you.

HOW YOU WILL MAKE AN IMPACT

  • Provide primary computer, peripheral, process, and application support to customers by phone and in person. 
  • Diagnose and resolve technical hardware and software problems using multiple troubleshooting techniques and all available resources.  Determine the extent of customer reported issues. 
  • Take ownership of reported incidents and problems, maintaining consistent communications and ensuring resolution.
  • Perform initial assessment and prioritization of reported issues.
  • Work with other IT personnel to investigate and resolve performance problems with applications and/or systems.
  • Perform remote administration and troubleshooting of PC’s and other devices.  
  • Install or upgrade software on user PC’s and other devices.
  • Provide lifecycle management of the client's desktop computing and mobile environment.  This includes security updates, virus scan reviews, and hardware maintenance as needed.  
  • Image new PC’s and upgrade the OS on existing hardware.
  • Respond to a wide range of procedural questions from the user community.
  • Support end users of critical, non-standard systems.
  • Create, develop and maintain functional documentation for applications, hardware, and processes.
 
EXPERIENCE NEEDED TO BE SUCCESSFUL IN THIS JOB
  • Proficient troubleshooting Microsoft Windows 10 and MS Office 365 Software.
  • Experience resolving issues through ticketing systems such as Remedy or ServiceNow
  • Proficiency accessing end-user terminals remotely to diagnose and resolve issues
  • Experience troubleshooting basic networking and peripheral issues including routers, switches, and printers
  • Experience using SCCM is a plus.
 
ABOUT BRIDGEVIEW IT
Do you remember when the first YouTube video was uploaded in 2005? We don’t, because we were too busy creating the best technology placement firm in the country. Back then, we saw how extreme the demand was for technologists. Companies needed help finding them, and technologists needed help sifting through the noise. That’s our specialty.

You have a valuable set of skills, and it’s our job to make sure you get connected with the roles, companies, and career paths that help you realize your full potential. We don’t just forward you random job descriptions; we build a real relationship to get you wherever it is you want to go. We might be based in Denver, clearly the best city on earth, but we are connected to opportunities across America that will both challenge and fulfill you. Let’s do this. Apply for the above role, or sign up for job alerts at https://bridgeviewit.com/jobalerts.  

BENEFITS

  • Medical: Provided by Aetna
  • Dental: Provided by Aetna
  • Vision: Provided by VSP
  • 401K: Provided by Voya Financial – 4% match, 100% vested from start 
  • Life Insurance & Long-Term Disability
  • ADP TotalChoice: Voluntary Benefits managed by Mercer, such as the following: Short Term Disability, Accident Insurance, Auto Insurance, Accidental Death & Dismemberment (AD&D), Voluntary Term Life Insurance, Homeowners/Renters Insurance, Pet Care Coverage & Pet Insurance
  • Employee Perks, ADP Personal Discounts: great discounts through thousands of vendors (Nike, Target, Home Depot, etc.)
  • W2 Hourly Rate Range: $20-$30/hr
STUFF OUR LAWYERS WANT US TO SAY
We are unable to sponsor H1B candidates at this time.  Those authorized to work in the US without restriction are encouraged to apply. BridgeView IT is an equal opportunity employer.

Courtney.Truesdel