Currently seeking an … IT Storage Management Senior Software Advisor
Major Purpose:
Mainframe Storage Management, includes but is not limited to Monitoring, adding, modifying mainframe storage to avoid storage problems. Maintain/modify storage related programs to add or remove storage as required. Assist MVS Staff with new releases of Operating Systems, test and upgrade Mainframe Storage products to comply with new requirements. Create and maintain System Catalog’s, etc. Always looking for ways to improve the Storage Management Customer Support effort.
Customer Support/Batch support: includes problem solving of job(s), programs, datasets, etc. This might include contacting vendors and working with program developers to correct situations that cause jobs to abend or provide un desired results. Also assist the customer with any Storage related issues.
Software Installation involves maintaining current releases of software and or installing new releases, testing, debugging, contacting vendors with problems and providing customers with support of these products.
Mainframe Disaster Recovery: Involves maintaining current DR recovery procedures and participating in the planning and execution of recovery plans.
Major Responsibilities:
· Maintain required levels of free space for Storage Pools. This requires monitoring the pools on a daily basis using manual and automated tools. Also modifying DFSMS and or DIF code to add or modify pools. 20%
· Ongoing Customer Support for any Mainframe issue. This includes Batch, Online and Software support. This involves contacting Vendors and providing them with proper information to resolve the problem. Restoring corrupt datasets, assisting with dataset creation, etc. 30%
· Install and Maintain Mainframe Software. This includes debugging problems, upgrading to new releases, testing and implementing into a production environment. 20%
· DFHSM support, maintenance and reporting: Install and test new versions as required. Maintain existing release and provide support for any reported problems or concerns. Monitor Control datasets and tape usage and perform maintenance as required. Prepare reports as requested by management 5%
· DR Support. SRDF support from Bethlehem to Pittsfield. Maintain current DR Procedures and participate in planning and execution of recovery plans. 10%
· Attend Meetings as necessary. This might be with customers, vendors, staff, etc. Provide input and solutions as necessary 5%
· Work with MVS Staff to Install, test, and implement new Operating Systems. This includes providing new and or additional storage, Create datasets necessary to support new operating systems such as Page datasets, Catalogs, Spool Volumes, MVS Volumes, etc. Assist in testing Software tools and upgrade as needed. 10%
Knowledge, Skills & Abilities:
· Technical Expertise, requires a considerable amount of experience with Storage Subsystems Technology, its recovery methods and techniques.
· Business and Industry Knowledge, requires keeping up to date with current IT and Storage procedures and Technology.
· Interpersonal Skills: Must be a Team Player who can provide our customers with quality support services. Must be willing to help in any situation to resolve a problem or service as requested.
· Project Management: Requires being able to work alone and make decisions without assistance and completing project assignments on time.
· Must have experience with and in-depth knowledge of Enterprise Architecture, PMO, SLC change management Documentation, reporting, etc.
Competencies:
· Customer Focus: A fundamental belief that your role at our client is to help serve customers and meet their needs and goals. Work to create a customer-focused environment
· Analytical Skills: Must have the ability to slice problems into small pieces, identify key issues and recognize causal relationships in order to logically reach conclusions and to support decision-making. Including systematically organizing parts of a problem, setting priorities and anticipating alternate outcomes.
· Always driving to improve; Have the capacity to be energized and excited by a challenging goal and interested in surpassing a standard of excellence.
· Flexibility: Have the ability to adapt and work effectively within a variety of situations and with various individuals and or groups.
· Listening and Responding: Must be able to listen actively and respond appropriately, even if difficult situations. Must be able to actually hear and understand the spoken and unspoken thought, concerns, feelings, and needs of others and respond in a planned, thoughtful way that effectively addresses the issues.
· Respect for diversity and work: Must be considerate for individuals from different backgrounds or ethnic groups. Have the ability to work effectively with others in a diverse organization. At higher levels it would involve supporting or creating an environment, which values diversity and appreciates the balance between work and life.
· Developing Others: Must have a genuine intent to foster a long-term learning and development of others with an appropriate level of needs analysis and other thought or effort.
Education/Experience:
Minimum HS Diploma with 5 to 7years experience working with Mainframe Storage and Software required for Senior Level Position. A college degree is preferred
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We are unable to sponsor H1B candidates at this time. Those authorized to work in the US without restriction are encouraged to apply.