Seeking - Field Support Technician – Long Island– Full time.
BridgeView IT is seeking a Field Support Technician – Long Island – Full time
Job Summary:
Provide support, maintenance, analysis, and problem resolution for end-users within Client’s field computing environment, including desktop platforms, printing platforms, network access, and end-user assistance as required, all in a timely, professional manner. Provide onsite and phone support to all end-users, including but not limited to network access, software support, printer support, as well as internal support of all regional hardware and software purchase requests. Coordinate these requests with metro IT Director as appropriate.
Required Skills:
• Self motivated and directed, with the ability to effectively prioritize and execute tasks at various remote branch office locations, often in a high-pressure environment, without onsite supervision
• Minimum 2 years experience with end user support within a distributed work environment supporting all second level IT customer service activities.
• A+ and Microsoft MCP Certifications desirable.
• In depth working knowledge of software technology, including but not limited to:
o Windows XP, 2003, 2008, Vista, Windows 7
o Outlook 2003,2007, 2010
o MS Office XP, 2003,2007, 2010
o MS Windows Registry
o McAfee Antivirus software
o LANDesk software distribution/monitoring
o Help Desk problem ticket tracking software (e.g., HEAT)
o Exchange client configuration issues
o Internet Explorer, HTML, internet/intranet software, configuration, and connectivity issues
o Various desktop software packages
• Knowledge of various personal computer hardware including but not limited to Dell, HP, and IBM
• Knowledge of various desktop administration and remote management tools
• Able to read, understand, and interpret technical manuals, company technical standards and policies, procedural documentation, and OEM guides
• Ability to work well with others and contribute to a team environment.
• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas to and communicate with customers in user-friendly language
Work Conditions:
• Ability to lift and transport moderately heavy to heavy objects weighing up to 40 pounds
• On-call availability as needed
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
• Ability to get to branch offices by individual’s own means of transportation
Overview of responsibilities:
• Perform onsite and remote analysis, diagnosis, testing, and resolution of complex desktop problems for end-users, including applications, email, connectivity, and recommend and implement corrective solutions for remote users
• Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, patch panels, and networking hardware products
• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software, including any specialized application software, and networking software products
• Integrate, test, and monitor the performance of all desktop hardware and software components, including any specialized application software, in order to deliver required service levels on approved technology platforms
• Prepare tests and applications for monitoring desktop performance as needed, then provide performance statistics and reports
• Analyze and assess the need for and implement performance upgrades to workstation platforms and their components
• Actively participate in virus outbreak remediation efforts as required
• Initiate new hardware and software purchase requests
• Provide technical on-line and onsite phone support to all regional users for applications & mail issues.
• Opening, tracking, and resolving Customer Service Support Center technical support tickets.
• Administer productivity tools such as LANDesk, McAfee etc., as part of day-to-day functions and operations.
BridgeView IT is a technology placement firm assisting a national network of clients identify and hire the highest-caliber IT professionals. Our management and senior recruiting specialists have successfully supported the IT marketplace for over a decade, and we have grown into a world class organization, with operations in major U.S. markets. BridgeView IT’s mission is to build long-lasting relationships through successful candidate placements, to conduct business with utmost professionalism and courtesy, and to achieve rewarding business performance results.