Seeking Sr. Desktop Support Technician. South Jordan, UT. Contract to Hire
BridgeView IT is currently seeking a Sr. Desktop Support Technician . This role is located in South Jordan,
UT (SLC).Specifically, we are seeking an experienced Desktop Support Tech to support an enterprise corporate environement. Seeking skills w Windows 7/Office 2007/2010. Exp with WSUS, GPO, Ghosting, Remote Access Support, and Enterprise AntiVirus packages.
REQUIRED SKILLS
o EXCELLENT customer service and support skills.
o 5+ yrs supporting/troubleshooting Windows (XP/Vista, & 7)
o 3+ yrs supporting Office 2007 (and exposure to 2010)
o Expert level skills with setting/running Imaging/Ghosting to new machines
o Deep Outlook 2003/2007 experience and troubleshooting (connecting to Exchange 2003 server)
o Patch management via manual and automated tools (including patch testing and WSUS type solution)
o Strong skills with managing domain user accounts, mailboxes, and rights/permissions in a Windows 2003 Active Directory.
JOB OVERVIEW
You will be deploying workstation and laptop imaging (including multiple images for different user types) and connecting to a domain and troubleshooting issues.
This role also involves hardware troubleshooting; desktop and laptop repair / coordination; antivirus/spyware support – issue mitigation. Additionally, you will provide remote support to users outside of main office. network printing support and management; Microsoft Office and related systems support. Candidate must have the ability to learn other off-the-shelf software packages and install/support them as needed.
Candidate must possess the ability to work independently and escalate / communicate issues to management for resolution. Follows up with customers to detail status on requests and expected delivery date/times
Function:
- Troubleshoot desktop hardware and software, wireless and home offices, phones and Blackberries, peripheral equipment (printers, faxes, scanners, and copiers) and any issues affecting the end users
- Provide excellent customer service to incoming callers which includes resolving issues and requests quickly and professionally
- Utilize second and third tier support resources to research and resolve open calls when necessary.
- Provide follow up and progress updates to the user, based on their needs and expectations, for issues that can’t be resolved immediately
- Track tickets in the Call Tracking Database with specific details of steps taken to resolve the request
- Help maintain the knowledge base and make updates where necessary