Seeking a candidate Customer Support Representative - (Helpdesk) , NYC, NY Perm opportunity.
BridgeView IT is seeking a Customer Support Representative (Helpdesk). This Role is a Perm Opportunity
Customer Support Representative (New York)
We seek a Customer Services Representative to provide quality, daily customer relationship and servicing activities to our new and existing customers. It is a visible position and requires strong technical and customer skills. A high level of proactive problem solving, excellent communication skills and follow-through are necessary for success. This position is based in our New York office.
Responsibilities:
Interacting and managing customer relationships over the phone and through email; this includes troubleshooting, answering questions, and analysis of reported issues. .
Helping users complete transactions on the clients platform, while understanding their specific buyer seller relationship requirements
Monitoring transactions and proactively reaching out to customers to assist with completion of their tasks
Monitoring payments and financial account activity for customers.
Communicating with various departments within the client and our partners to ensure an integrated approach to a client relationship
Administering training to clients on various functions within the system
Generating customer cases using industry standard problem management tools.
Following up on outstanding cases to ensure timely resolutions to ensure an excellent customer service experience
Qualifications:
At least 2-3 years Customer Service experience and/or Operations experience supporting a software application.
Help Desk experience a plus
Strong communication and customer relations skills a must
Must be multilingual in English and Spanish (Italian, French or German skills a plus)
A successful candidate will be detail oriented, analytical, and a strong problem solver
Ability to multitask and work in a deadline/time sensitive environment
Ability to work both independently and in a team environment
Knowledge of supply chain, trade operations or trade sales a plus
Familiarity with accounting and industry practices (LCs, banking, credit), import and export practices, and logistics a plus.
This position is based in New York City.
BridgeView IT is a technology placement firm assisting a national network of clients identify and hire the highest-caliber IT professionals. Our management and senior recruiting specialists have successfully supported the IT marketplace for over a decade, and we have grown into a world class organization, with operations in major U.S. markets. BridgeView ITs mission is to build long-lasting relationships through successful candidate placements, to conduct business with utmost professionalism and courtesy, and to achieve rewarding business performance results.
BridgeView IT is an equal opportunity employer. To proactively receive new job alerts from BridgeView IT, sign up at www.bridgeviewit.com/jobalerts.aspx.