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Application Support Specialist, NJ
Seeking Application Support Specialist Parsippany, NJ Contract
BridgeView IT is seeking an Application Support Specialist Parsippany, NJ Contract
Required Skills:
- Bachelor's degree OR combination of education and experience
- An SQL or Oracle background is needed in order to implement, install, configure and maintain the application in a 3tier environment.
- Must have experience with the server side to deal with the hardware.
- Must have excellent MS Office Skills, basic to moderate networking knowledge, and 1-2 years experience using SQL
- Experience supporting workforce management time and attendance systems (RedPrairie or Kronos)
- Excellent customer service skills required
- Knowledge of and ability to recommend, interpret, and/or apply operating policies and procedures
- Knowledge of computer hardware components and their function
- Knowledge of the functions and purposes of software in a personal/network computer environment; ability to use its commands to organize and analyze files and information
- Ability to select a course of action, considering appropriate variables in order to solve a specific problem
- Ability to define specifications from user requirements
- Skill of preparing written materials such as documentation, correspondence and reports to meet purpose and audience
- Ability to follow instruction and give attention to detail
- Ability to manage ones time in order to maximize productivity and effectiveness
- Availability to travel as needed
Overview of responsibilities:
- Monitoring error logs on system servers
- Triggering failed server processes
- Performing Root Cause Analysis - Researching errors: Server connectivity, SQL server 2005/2008, XML, CSV, TXT and other files
- Report creation and data mining using SQL
- Monitoring overall system health
- Becoming an expert on end user functionality as well as back end system configuration
- Liaison between RedPrairie Workforce Management, ADP Payroll, and internal IT to troubleshoot and track issues
- Testing and Quality Assurance lead for system migration and upgrades
- Documentation and technical writing
- Training end users on software functionality and updated functionality
- Preferred experience with SSRS reporting or Crystal Reports
- Workforce Management systems support experience (as described above) :
- RedPrairie (highly preferred)
- Kronos or similar
- ADP payroll experience
BridgeView IT is a technology placement firm assisting a national network of clients identify and hire the highest-caliber IT professionals. Our management and senior recruiting specialists have successfully supported the IT marketplace for over a decade, and we have grown into a world class organization, with operations in major U.S. markets. BridgeView ITs mission is to build long-lasting relationships through successful candidate placements, to conduct business with utmost professionalism and courtesy, and to achieve rewarding business performance results.
BridgeView IT is an equal opportunity employer. To proactively receive new job alerts from BridgeView IT, sign up at www.bridgeviewit.com/jobalerts.aspx.
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